Privacy Policy
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Prime Leads Realty (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://primeleadsrealty.com (the “Site”) and our services, including lead generation and virtual assistant (VA) services (collectively, the “Services”).
By accessing or using our Site and Services, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use of our Services.
Privacy Policy
Effective Date: 16th September, 2025
1. Who We Are
Prime Leads Realty (“Prime Leads Realty,” “we,” “us,” or “our”) provides marketing support, data verification, contact management, and CRM assistance for licensed real estate professionals.
Head Office: 1830 S Hutchins St, Lodi, CA 95240
General Info or Queries: info@primeleadsrealty.com
Finance Department: finance@primeleadsrealty.com
We comply with applicable U.S. marketing and privacy laws, including the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), and relevant state privacy laws such as the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), where applicable.
2. Information We Collect• Contact & Business Details: Name, email address, phone number, brokerage affiliation, markets served, and billing details.
• Service & Account Data: Requests, project scopes, preferences, support chats, and ticket history.
• Content You Provide: Forms, files, or contact lists submitted for verification or management.
• Payment Information: Payment is processed by secure third-party providers. We do not store complete credit or debit card numbers.
• Technical Data: Internet protocol (IP) address, device type, browser information, pages viewed, and cookies or similar technologies.
3. How We Use Your Information
We use collected data to:
• Provide, operate, and improve our services.
• Verify information and maintain quality control.
• Communicate regarding quotes, onboarding, deliverables, invoices, and customer support.
• Prevent fraud, ensure security, and comply with legal obligations.
• Conduct aggregated analytics to improve website performance and user experience.
Legal Bases for Processing: Your consent, performance of a contract, and our legitimate interests (e.g., service improvement and security).
4. Information Sharing
We may share your information only as described below:
• Service Providers: CRM platforms, email services, cloud hosting, analytics providers, and payment processors that operate under strict contractual obligations.
• Affiliates/Operations: Our U.S. and Canadian affiliates for service delivery.
• Legal/Regulatory: When required to comply with law, enforce agreements, or protect our rights and the safety of others.
No Sale of Personal Data: We do not sell personal information. Where “sale” or “sharing” is defined under state privacy laws (e.g., California), we do not sell or share information for cross-context behavioral advertising.
5. International Data Transfers
Your information may be processed in the United States and Canada. We implement contractual safeguards and restrict access to a need-to-know basis.
6. Data Retention
We retain records as long as necessary to provide services and meet legal or financial obligations, after which we securely delete or anonymize them. Inactive accounts are typically retained for up to 24 months, unless a longer period is required for compliance or dispute resolution.
7. Your Rights and Choices
You have the right to:
• Access, Correct, or Delete your information (subject to legal exceptions).
• Opt Out of Marketing Emails at any time via the unsubscribe link.
• Opt Out of SMS Messages by replying “STOP” (reply “HELP” for assistance).
• California Residents: Request access or deletion of personal data and limit use of sensitive information.
Submit requests by emailing info@primeleadsrealty.com with the subject line “Privacy Request.”
8. Cookies & Similar Technologies
We use essential, functional, and analytics cookies to enhance performance. You can manage or disable cookies in your browser settings, though some features may not function properly if cookies are disabled.
9. SMS and Email Communications
Message frequency varies. Standard message and data rates may apply. Consent to receive communications is not a condition of purchase. Reply STOP to opt out or HELP for assistance. See our separate SMS Terms for additional details.
10. Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our services are intended for business users age 18 and older. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Email: Contact@primeleadsrealty.com / Info@primeleadsrealty.com
Address: 1830 S. Hutchin, Lodi, CA 95240