Terms and Conditions

No Hidden Charges, clear Terms and conditions.

Terms and Conditions

These Terms and Conditions (“Agreement”) constitute a legally binding contract between you (“Client,” “you,” or “your”). Prime Leads Realty (“Company,” “we,” or “us”) governs your access to and use of our website, associated platforms, and services (collectively, the “Services”). By requesting a quotation, executing a plan page or statement of work, or remitting payment, you acknowledge and agree to be bound by this Agreement and any plan-specific terms referenced in the applicable documentation.

1. Scope of Services

The Company provides marketing support, data verification and quality assurance, contact management and CRM assistance, advisory services regarding compliant outreach practices, and documentation/reporting (the “Services”). The Company does not sell consumer data lists, act as a list broker, or engage in telemarketing activities.

2. Order of Precedence

In the event of any inconsistency or conflict, the following hierarchy shall govern:
(a) the executed plan page or statement of work;
(b) this Agreement; and
(c) the Company’s website policies (including the Privacy Policy and the Refund & Cancellation Policy).

3. Fees, Payments, and Taxes

  • Fees and payment terms shall be outlined in your plan page or invoice.
  • Payments are due upon receipt unless expressly stated otherwise.
  • All fees are quoted in U.S. dollars for U.S.-based clients, and you are solely responsible for any applicable taxes.
  • The Company reserves the right to suspend or terminate Services in the event of late, declined, or otherwise failed payments.

4. Refunds and Cancellations

Refunds and cancellations shall be governed exclusively by the Company’s Refund & Cancellation Policy and any plan-specific terms contained in your plan page.

5. Client Responsibilities

You hereby agree to:

  • Furnish accurate and complete information and provide only data you are duly authorized to use.
  • Conduct all outreach and communications in compliance with applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Do Not Call (DNC) regulations, and relevant state privacy statutes.
  • Promptly follow up on introductions, appointments, and deliverables.
  • Refrain from misusing deliverables or the website, including but not limited to engaging in unlawful, harassing, infringing, or abusive conduct.

6. Data Ownership & Compliance

  • You retain control over and assume sole responsibility for how you engage with prospects, and you must maintain your own compliance protocols and obtain consents.
  • You agree to indemnify, defend, and hold harmless the Company and its affiliates from and against any claims, damages, or liabilities arising out of your outreach, messaging, or misuse of data.

7. Intellectual Property and Deliverables

  • The Company retains all right, title, and interest in and to its proprietary methodologies, templates, tools, and materials.
  • Upon full payment, the Company grants you a limited, non-exclusive, non-transferable, and revocable license to utilize deliverables solely for your internal business purposes.
  • Any use of the Company’s name, logos, or testimonials for marketing or case study purposes requires the Company’s prior written consent, which may be withdrawn upon written notice.

8. Confidentiality

Each party agrees to preserve the confidentiality of all non-public information received from the other and to use such information solely for the purpose of performing obligations under this Agreement.

9. Disclaimers

  • The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, whether express or implied.
  • The Company does not guarantee any particular results, including but not limited to listings, closings, or revenue generation.
  • Service or platform availability may fluctuate and is not assured.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total aggregate liability for any claim arising out of or in connection with this Agreement shall not exceed the total fees actually paid by you to the Company in the three (3) months immediately preceding the occurrence giving rise to such claim. The Company shall not be liable for any indirect, special, incidental, or consequential damages.

11. Agreement Duration

11.1 General Term

  • Unless otherwise specified, all Services require a minimum initial term of one (1) month.
  • After the minimum term, Services will continue in accordance with the subscribed plan until terminated under Section 14.4.

11.2 Leads Program
The Leads Program follows the timelines defined by the Client’s subscription plan. Each plan has a fixed agreement duration during which the Company shall complete the required tasks as per the subscription, and If The Company completes the task before the due time Agreement for the services considered as completed, and the Client will be responsible for paying the closing commission to the Company as per the subscription plan.

  • Starter Plan: Ninety (90) days
  • Standard Plan: One hundred eighty (180) days
  • Advance Plan: Three hundred sixty-five (365) days
  • Premium Plan: Three hundred sixty-five (365) days

11.3 Client Responsiveness

  • The effectiveness of Services depends on timely Client participation, including approvals, feedback, and the provision of required data.
  • If a Client becomes unresponsive for thirty (30) consecutive days, such inactivity shall be deemed a termination of the Agreement. In such cases, all fees paid shall remain non-refundable, and the Company shall have no further obligation to deliver Services.

11.4 Virtual Assistant (VA) Program

  • The VA Program requires a minimum commitment of one (1) month.
  • Services continue on a monthly subscription basis unless terminated with written notice in accordance with Section 14.5.
  • Unused hours in a given billing cycle do not roll over to subsequent months unless expressly stated in the Client’s plan page.

11.5 Termination and Notice

  • Either party may terminate this Agreement by providing the other with thirty (30) days’ written notice.
  • Notice must be submitted via email to info@primeleadsrealty.com or through the designated Client account manager.
  • The Client shall remain responsible for all fees due and payable through the end of the thirty-day notice period.

11.6 Plan Modifications

  • Requests to upgrade, downgrade, or otherwise modify a subscription may be accommodated subject to availability.
  • Modifications will take effect at the start of the next billing cycle unless otherwise agreed in writing.
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